ETT Connect Privacy Policy

1. About this policy

This policy explains what information the ETT Connect app collects about you, why, who can see it, and your rights. It covers the ETT Connect app only.

ETT Connect is ETT's app for its members. It is developed and provided by 360 Synk Software Ltd (company number NI734698; registered office 3 Drumard Cottages, Ballymena, Co. Antrim BT42 2PX; ICO registration ZC262363). In this policy, "we" and "us" mean 360 Synk Software Ltd.

Version: 1.0
Effective: 5 October 2026

2. What we collect

When you create an account

- Your full name and email address. - Your password. We store it only in scrambled form (a one-way hash), so nobody can read it. - What best describes you (for example apprentice or electrician), if you choose one. - Your employer or company, if you choose to give it. - Your answers to the two optional email boxes, and when you gave them.

We email you a link to confirm your email address before you can sign in.

When you report an incident

- The type of incident, how serious it was, and the date and time. - Where it happened, as you type it. - What happened, any immediate action taken, and the names of any witnesses you choose to add. - Up to 6 photos, if you choose to add them. You pick each one from your camera or photo library. - Whether you chose to report anonymously.

When you use the rest of the app

- The notices and updates you acknowledge, and when. - Your answers to forms and polls that ETT shares with you. Your answers are sent with your name and member type. - Replies ETT sends you about your own named reports.

To run the app and keep it secure

- A push notification token, and an identifier the app creates when it is installed, so that notifications reach your phone. - Sign-in records, including the time, that identifier and your IP address, to protect your account and stop misuse. - Crash reports if the app fails. These include the phone model, operating system, app version and technical details of the fault. They do not include your name or email address.

3. What we do not collect

ETT Connect does not collect your device's location and does not use motion sensors. Where a report asks where something happened, you type it yourself.

- ETT Connect has no advertising and no analytics tools. We do not track you across other apps or websites.
- The app does not use your microphone.
- If you turn on Face ID or fingerprint unlock, your phone does the check. We never receive or store your face or fingerprint data.
- We do not sell your information.

4. Photos

A photo can carry hidden details saved by your phone's camera, such as the date, the phone model and where the photo was taken.

- On an anonymous report, we remove these hidden details before the photo is saved. If they cannot be removed, the photo is refused.
- On a named report, the photo is kept as you sent it, including any hidden details. If you do not want to share them, report anonymously or check your camera settings before you take the photo.

5. Anonymous reports

If you turn on "Report anonymously":
- ETT staff see the report, but not your name or account details.
- ETT staff do see what you wrote and your photos. If these point to you, someone may be able to work out who you are. Leave out anything that identifies you if you want to stay anonymous.
- A secure record of which account sent the report is kept by the platform, so that the report shows in your "My reports" list and to prevent misuse. This record is not shown to ETT staff.
- ETT cannot reply to an anonymous report.

6. Why we use your information

- To give you an ETT Connect account and run the app (to provide the service you signed up for).
- To pass your incident reports to ETT, so that ETT can review them and improve safety in the industry (legitimate interests). Some reports may include details of an injury or health. These are used only to deal with the report and to improve safety.
- To show you notices, updates, resources, forms and polls from ETT, and to send you push notifications (legitimate interests).
- To send you news emails, only if you ticked the box (consent). You can change this at any time.
- To keep the app secure, prevent misuse and fix faults (legitimate interests).
- To meet our legal obligations.

7. Who can see your information

- ETT staff who run ETT Connect: your name, email address, employer, member type, email choices and the date you joined; your named incident reports and their photos; your form and poll answers; and anonymous reports, without your identity.
- 360 Synk Software Ltd, to run, support and secure the app.
- Our service providers, listed in section 8.
- Anyone else only where the law requires it, for example a court order.

We do not pass your information to your employer or to any other organisation, except as this policy describes.

8. Where your information is stored

- Microsoft Azure stores and runs ETT Connect's systems: the database, files, email sending and security logs. Our main hosting is in Microsoft's North Europe region (Ireland, EU). Some security logs are held in Microsoft's UK South region (London).
- Google Firebase delivers push notifications and collects crash reports. On iPhone, notifications are delivered through Apple's push service. Google may process this data in the United States.

For any transfer outside the UK and EU, we rely on the UK's approved safeguards: the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum.

Your information is encrypted while it travels over the internet and when it is stored.

9. How long we keep it

- Your account: until you delete it.
- Incident reports and their photos: kept as safety records, including after you delete your account, but no longer linked to your name.
- Form and poll answers and acknowledgements: kept with ETT's records for as long as ETT Connect needs them.
- Sign-in, security and app logs: 90 days.
- Crash reports: 90 days.
- Backups: a rolling 30 days. Deleted information leaves the backups within 30 days.

10. Deleting your account

You can delete your account at any time in the app: Settings → Delete account. This signs you out, removes your account and replaces your name and personal details with anonymous values. Incident reports you sent are kept for safety records, but are no longer linked to your name.

If you cannot open the app, see app.360synk.com/account-deletion.

11. Your rights

Under UK data protection law you have the right to:
- see the information we hold about you;
- have it corrected;
- have it deleted (subject to section 9);
- restrict or object to how it is used;
- receive a copy in a format you can take elsewhere;
- withdraw your consent at any time, where we rely on it.

You can change your email choices at any time in Settings → Emails from us.

To use any other right, email privacy@360synk.com. We may need to check your identity. We reply within one month.

12. Keeping your information safe

Your password is stored only as a one-way hash. Access to ETT Connect information is limited to the ETT staff and 360 Synk Software Ltd staff who need it. We keep security logs of sign-ins. No system is perfectly secure.

If a security breach affects your information, we will act without undue delay, and we aim to report it to ETT within 48 hours. We will tell the Information Commissioner's Office, and you, where the law requires.

13. Children

ETT Connect is for people working or training in the industry. It is not aimed at children.

14. Complaints

If you are unhappy with how your information is handled, please tell us first at privacy@360synk.com. You can also complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

15. Changes to this policy

If we change this policy, we will post the new version on this page with a new version number and date. If a change is significant, we will tell you in the app or by email.

16. Contact

Privacy questions about ETT Connect: privacy@360synk.com